g4999 Privacy Policy

When you interact with g4999 — whether by visiting our website, registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal data. This section explains what we collect and the circumstances in which each category arises.

1.1 Registration & Account Data

When you create a g4999 account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number (Bangladeshi number accepted), and a username and password of your choosing. This data is required to establish your account, verify your identity, and enable you to access g4999 services.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request copies of government-issued identification documents such as your National Identity Card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority. We may also request proof of your residential address (for example, a recent utility bill or bank statement) and documentation confirming ownership of the payment method you use. KYC data is collected and processed solely for identity verification, fraud prevention, and anti-money-laundering compliance purposes.

1.3 Financial & Transaction Data

When you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, we collect transaction records including the amount, currency (BDT), date and time, payment method identifier, and transaction reference number. g4999 does not store full payment card numbers or mobile banking PINs following the completion of a transaction. Full payment credentials are processed exclusively by our certified payment processing partners.

1.4 Gameplay & Betting Data

We record details of your activity on the g4999 platform, including the games you play, the bets you place (sport, market, stake, odds, outcome), your session duration, and your account balance history. This data is used to operate the platform, settle bets correctly, detect irregular betting patterns, and generate the responsible gaming activity summaries available within your account dashboard.

1.5 Technical & Device Data

When you access g4999.app, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited within the g4999 platform. This data is used for platform security, fraud detection, session management, and aggregate analytics.

1.6 Communications Data

If you contact g4999 customer support via email at [email protected], we retain a record of your communications, including the content of your message, the date and time of contact, and any attachments you provide. This data is used to respond to your query, maintain a support history, and improve our service quality.

Summary of data categories collected by g4999:

g4999 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the original reason for which it was collected without first obtaining your explicit consent.

• Account Management: To create, maintain, and administer your g4999 player account, including processing your registration, verifying your identity, managing your account settings, and communicating important account-related updates to you.
• Service Delivery: To provide you with access to g4999's full range of casino games, sports betting markets, and live dealer experiences. This includes processing your deposits and withdrawals, settling bets, crediting bonuses, and maintaining an accurate account balance.
• Identity Verification & KYC: To fulfil our obligations under applicable anti-money-laundering (AML) and Know Your Customer (KYC) requirements. Verification checks may be conducted at registration and at any point thereafter, particularly prior to processing withdrawal requests above specified thresholds.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, money laundering, bonus abuse, and other forms of prohibited conduct as described in our Terms & Conditions. This includes automated analysis of IP addresses, device fingerprints, and transaction patterns.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling behaviour, to enforce self-exclusion and deposit limit requests that you have placed on your own account, and to provide you with access to your personal activity summaries and responsible gaming tools.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain a support history that enables our team to assist you efficiently on subsequent contacts.
• Legal & Regulatory Compliance: To comply with applicable laws, regulations, and lawful requests from government or regulatory authorities. This includes retention of transaction records for the periods required by applicable financial regulations.
• Platform Improvement: To analyse aggregate, anonymised usage data in order to improve the performance, reliability, and user experience of the g4999 platform. This analysis does not involve the use of personally identifiable information in any way that could identify individual players.
• Marketing Communications: If you have opted in to receive promotional communications from g4999, we may send you information about bonus offers, seasonal promotions (including BPL season offers, Eid promotions, and Pohela Boishakh specials), and new game releases. You may opt out of marketing communications at any time by emailing [email protected] with the subject line "Unsubscribe".

g4999 processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is used:

• Contractual Necessity: The majority of the personal data g4999 processes is necessary for the performance of the contract between you and g4999 — that is, your registration agreement and the Terms & Conditions you accepted when creating your account. Without this data, we cannot provide you with a functioning account, process your transactions, or deliver the games and services you have requested.
• Legal Obligation: Certain data processing activities — particularly KYC verification, AML transaction monitoring, and the retention of financial records — are required by applicable law. g4999 processes this data because we are legally obligated to do so, regardless of your consent.
• Legitimate Interests: g4999 processes technical and device data, fraud detection signals, and aggregate usage analytics on the basis of our legitimate interests in maintaining platform security, preventing fraud, and improving our service. Where we rely on legitimate interests, we balance our interests against your right to privacy and apply appropriate safeguards.
• Consent: Where g4999 processes your data for purposes that are not strictly necessary for the performance of your account contract — such as sending you optional marketing communications or using non-essential analytics cookies — we do so on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

g4999 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose.

• Payment Processing Partners: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard, and other supported payment methods, we share the minimum necessary transaction data with our certified payment processing partners. These partners are contractually bound to process your data solely for the purpose of completing your transaction and are prohibited from using it for any other purpose.
• Game Providers: When you play a game powered by a third-party studio such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, a session token and anonymised player identifier are shared with that provider to enable the game session. Your full personal identity details are not passed to game providers unless specifically required for a live dealer session verification.
• Identity Verification Services: To fulfil our KYC obligations, we may use certified third-party identity verification services to cross-reference the documents you submit. These partners operate under strict data processing agreements and are not permitted to retain your documents beyond the period required for the verification check.
• Fraud Prevention & Security Providers: g4999 works with specialist fraud detection and cybersecurity partners who help us identify and block suspicious activity on the platform. These partners may process IP addresses, device fingerprints, and anonymised behavioural data on our behalf.
• Legal & Regulatory Authorities: g4999 may disclose your personal data to government authorities, regulatory bodies, law enforcement agencies, or financial intelligence units where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of g4999, our players, or the public.
• Professional Advisers: In the context of a legal dispute, audit, or compliance review, g4999 may share relevant data with our legal advisers, auditors, or accountants, who are bound by professional confidentiality obligations.

g4999 uses cookies and similar tracking technologies on the g4999.app website. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies allow the website to recognise your device on subsequent visits and to maintain your session state while you are logged in.

The following categories of cookies are used on the g4999 platform:

g4999 does not deploy third-party advertising cookies, social media tracking pixels, or cross-site behavioural tracking technologies. You may manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse cookies entirely, delete existing cookies, or receive a notification before a cookie is placed. Note that disabling strictly necessary cookies will prevent you from logging in to your g4999 account.

g4999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• Transport Layer Security: All data transmitted between your device and g4999.app is encrypted using TLS 1.3 protocols, ensuring that your login credentials, payment data, and personal information cannot be intercepted in transit.
• Encryption at Rest: Personal data stored on g4999 servers is encrypted at rest using AES-256 encryption. Database access is restricted to authorised personnel only and is subject to multi-factor authentication requirements.
• Access Controls: Access to personal data is granted on a strict need-to-know basis. g4999 personnel are assigned role-based access rights and are required to authenticate using multi-factor methods before accessing any system containing player data.
• Security Monitoring: g4999 operates continuous intrusion detection and security monitoring systems. Any anomalous access patterns or potential data breach indicators are escalated immediately to our security team for investigation.
• Third-Party Security Audits: g4999 undergoes periodic independent security assessments to identify and remediate vulnerabilities in our platform infrastructure and data handling processes.
• Incident Response: In the event of a confirmed personal data breach that poses a risk to your rights, g4999 will notify affected players via their registered email address without undue delay, describing the nature of the breach, the data affected, and the steps we are taking to address it.

Data Retention Periods

g4999 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted from g4999 systems, or irreversibly anonymised such that it can no longer be linked to any individual player. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

As a g4999 player, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 10 business days of receiving your verified request, Bangladesh Standard Time (BST, UTC+6).

• Right of Access: You have the right to request a copy of the personal data g4999 holds about you, along with information about how it is used, who it has been shared with, and how long it will be retained. We will provide this information in a clear, structured format at no charge.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly within your g4999 account settings.
• Right to Erasure: In certain circumstances, you have the right to request that g4999 delete the personal data we hold about you. This right is subject to limitations where g4999 is required to retain your data to comply with a legal obligation, resolve a dispute, or enforce our Terms & Conditions. Where erasure is not possible in full, we will anonymise your data to the greatest extent possible.
• Right to Restriction of Processing: You have the right to request that g4999 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is disputed, or where you have objected to processing based on legitimate interests and that objection is under review.
• Right to Data Portability: Where g4999 processes your personal data on the basis of contract or consent, and that processing is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider if you choose.
• Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing based on g4999's legitimate interests, on grounds relating to your particular situation. g4999 will cease the processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where g4999 processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

g4999 takes its data protection responsibilities seriously. If you have any questions, concerns, or complaints about this Privacy Policy or the way in which g4999 handles your personal data, please contact us using the details below:

• Email: [email protected] — use the subject line "Privacy Enquiry" for general questions or "Data Rights Request" for formal rights requests.
• Response Time: g4999 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 10 business days, Bangladesh Standard Time (BST, UTC+6).
• Escalation: If you are not satisfied with g4999's response to a privacy enquiry or data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

g4999 reserves the right to update this Privacy Policy at any time. Material updates will be notified to registered players via their registered email address. The effective date shown at the top of this document will be updated whenever the Policy is revised. Your continued use of the g4999 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.